Your privacy is a core commitment at pak355 — not a compliance checkbox. This policy explains in plain, formal English exactly what personal data we collect, why we collect it, how we use it, and what rights you hold as a user. Please read it carefully before registering an Account.
A quick overview of the six most important privacy commitments pak355 makes to every user. Full details are in the clauses further down this page.
We collect only the personal data necessary to operate your Account, verify your identity, process transactions and meet our legal obligations. We do not collect data we have no legitimate use for.
All personal data is protected by TLS encryption in transit and AES-256 encryption at rest. Access is restricted to authorised personnel on a strict need-to-know basis, with full audit logging.
We do not sell your personal data. We share it only with vetted third-party processors — payment providers, KYC services, fraud prevention partners — under binding data processing agreements.
We use essential, functional and analytics cookies to operate the Platform. You can manage your cookie preferences at any time through your browser settings or the cookie preference panel in your Account.
Depending on your jurisdiction, you may have the right to access, correct, delete or port your personal data. You also have the right to withdraw consent and object to certain processing activities.
We retain personal data only for as long as required to fulfil the purpose for which it was collected or as mandated by applicable law. Retention schedules are published in Section 8 of this policy.
This Privacy Policy ("Policy") is issued by pak355 ("pak355", "we", "us", "our") and applies to all personal data collected through the pak355 website, mobile applications and associated services (collectively, the "Platform"). It governs how we collect, process, store, share and protect personal data relating to registered users, prospective users and visitors ("you", "your").
pak355 is an English-language online betting and casino information platform serving users in Pakistan and other permitted jurisdictions. We take our data protection obligations seriously and are committed to handling your personal information with transparency, integrity and appropriate technical safeguards.
Acceptance: By accessing the Platform or registering an Account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not accept this Policy, you must discontinue use of the Platform immediately.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling policy, both of which form part of the overall agreement between you and pak355.
For the purposes of this Policy, the following definitions apply:
When you register an Account, complete KYC verification, make a deposit or contact our support team, you provide us with personal data including:
When you access the Platform, we automatically collect certain technical data, including:
We may receive personal data about you from trusted third-party sources, including:
Minimum Data Principle: pak355 collects only the personal data that is strictly necessary for the purposes described in this Policy. We review our data collection practices regularly to ensure we are not retaining data beyond its useful purpose.
We process your personal data on one or more of the following legal bases:
| Legal Basis | Examples of Processing Activity |
|---|---|
| Contractual Necessity | Account registration, processing deposits and withdrawals, settling bets, responding to support queries |
| Legal Obligation | KYC verification, AML and CTF screening, regulatory reporting, responding to lawful authority requests |
| Legitimate Interests | Fraud prevention, platform security, analytics to improve the user experience, responsible gambling monitoring |
| Consent | Marketing communications, non-essential cookies, personalised promotions based on betting history |
Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal of consent will not affect the processing that is necessary for the performance of your Account contract.
pak355 uses personal data for the following purposes:
To create and administer your Account, verify your identity, process transactions, maintain accurate records and communicate with you about your Account status, security alerts and important policy updates.
To enable you to access betting markets — including Pakistan cricket, PSL T20 and ICC tournament fixtures, football, UFC and other live sports — casino games, live dealer tables, slots and instant-win products available on the Platform.
To fulfil our obligations under applicable anti-money laundering, counter-terrorism financing, data protection and gaming regulations, including maintaining transaction records for the periods required by law.
To detect, investigate and prevent fraudulent activity, bonus abuse, money laundering, account takeover attempts and other forms of misconduct that could harm you or the integrity of the Platform.
To monitor betting and gaming patterns for indicators of problem gambling, apply limits or restrictions where required, and communicate relevant responsible gambling information to users who may benefit from it.
Where you have provided consent, to send you promotional offers, bonus notifications and personalised recommendations by email or in-platform messaging. You may opt out of marketing communications at any time through your Account notification settings or by contacting support.
To analyse aggregated, anonymised usage data to understand how users interact with the Platform, identify performance issues and improve the overall user experience.
pak355 does not sell, rent or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the circumstances described below:
We engage carefully selected third-party processors to assist in operating the Platform, including KYC and identity verification providers, payment processors, fraud detection services, cloud infrastructure providers and customer support software vendors. All processors are bound by data processing agreements that require them to handle your data only on our instructions and to maintain appropriate security standards.
Payment provider names you may recognise — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are referenced on the Platform as familiar payment options for Pakistani users only. This does not imply that any such provider is a data processor for pak355 or that they endorse gambling. You should review the privacy policies of any payment provider you use independently.
We may disclose personal data to competent authorities, regulators, law enforcement agencies or courts where we are legally required to do so or where disclosure is necessary to protect the rights, property or safety of pak355, our users or the general public.
In the event of a merger, acquisition, restructuring or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to the applicable privacy terms.
No Unauthorised Disclosure: pak355 will never disclose your personal data — including your identity documents, financial information or betting history — to unauthorised third parties. If you receive a communication purporting to be from pak355 that requests sensitive data by email or phone, treat it as suspicious and contact our support team immediately.
To operate the Platform, pak355 may transfer your personal data to countries outside Pakistan and outside the jurisdiction in which you reside. Some of these countries may not offer a level of data protection equivalent to that in your home jurisdiction.
Where such transfers occur, we implement appropriate safeguards to ensure your personal data remains protected, including:
You may request further information about the specific safeguards in place for international transfers by contacting us using the details in Section 15.
We retain personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulation. The following indicative retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of Account plus 5 years after closure |
| KYC and identity documents | Duration of Account plus 5 years after closure (or longer if required by law) |
| Financial transaction records | Minimum 5 years from transaction date per AML obligations |
| Betting and gaming history | Duration of Account plus 3 years after closure |
| Customer support communications | 3 years from the date of the last interaction |
| Marketing consent records | Until consent is withdrawn, plus 2 years as evidence of consent |
| Technical/log data | Up to 12 months from collection |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our internal data disposal procedures.
The Platform uses the following categories of cookies:
You can manage or disable non-essential cookies at any time through your browser settings or through the cookie preference panel accessible from the Platform footer. Please note that disabling certain cookies may affect the functionality of the Platform.
Do Not Track: Some browsers offer a "Do Not Track" (DNT) signal. The Platform currently does not alter its behaviour in response to DNT signals, as there is no universally accepted standard for their implementation. We rely instead on our cookie consent mechanism.
Depending on your jurisdiction and the legal basis applicable to each processing activity, you may hold one or more of the following data subject rights:
To exercise any of these rights, contact us using the details set out in Section 15. We will respond within the timeframe required by applicable law, typically within 30 days of receipt of your request. We may require you to verify your identity before processing a rights request.
No Fee for Rights Requests: Exercising your data rights is free of charge in the first instance. We reserve the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive.
The Platform is strictly intended for adults. We do not knowingly collect personal data from individuals under the age of 18, or the higher minimum age required by the operator's license jurisdiction. If you are a parent or guardian and believe that a minor has provided personal data to pak355, please contact us immediately using the details in Section 15. We will take prompt steps to delete the data and close any associated Account.
18+ Only. Access to the Platform is restricted to adults. We operate age verification measures as part of our KYC process and take underage access extremely seriously. Local laws in Pakistan and other jurisdictions may impose additional restrictions. Adults only — or the higher minimum required by the operator/license jurisdiction.
pak355 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:
While we take all reasonable steps to protect your personal data, no transmission over the internet or electronic storage method is completely secure. You are responsible for maintaining the security of your Account credentials. If you suspect unauthorised access to your Account, contact our support team immediately via Live Chat.
The Platform may contain references to third-party services for informational purposes. pak355 does not include external links that direct you away from the Platform. However, where third-party payment services or tools are accessed through the Platform's cashier interface, those services operate under their own separate privacy policies.
pak355 accepts no responsibility for the privacy practices or content of any third-party service. You are encouraged to review the privacy policies of any external provider whose services you access in connection with your Account.
pak355 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or the services we offer. Material amendments will be communicated to registered users by email or by a prominent notice on the Platform no less than fourteen (14) days before the changes take effect, except where immediate amendment is required by law.
The "Last Updated" date at the top of this page will be revised whenever a change is made. Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Policy. If you do not accept the amended Policy, you must discontinue use of the Platform and contact support to initiate Account closure.
If you have any questions, concerns or complaints about this Privacy Policy or the way pak355 handles your personal data, or if you wish to exercise any of your data subject rights, please contact us through the following channels:
We aim to acknowledge all written privacy enquiries within two (2) business days and to provide a substantive response within thirty (30) days. Complex rights requests or those requiring identity verification may take longer; we will notify you if an extension is necessary.
Related Policies: For full details on your account obligations and our service rules, please read our Terms & Conditions. For information on gambling limits and self-exclusion tools, please visit our Responsible Gambling page.
Now that you understand how pak355 handles your data, head back to the homepage to explore betting markets, casino games and more — or check our FAQ for quick answers.